Frequently Asked Questions

Your Name
10685-B Hazelhurst Dr. # (Your Account Number)
Houston, TX 77043

We are well located in Houston, Texas.

Our rates for USA plans are very competitive. To see our USA rates or to signup please visit our rates page.

If you choose a set frequency you may still order shipments on a need basis via the web page. Please note that if you order a shipment through our web page, your scheduled shipment will still be shipped according to the frequency you selected unless you change the frequency.

If you want us to hold a shipment, please change your frequency or notify us.

If you need help or instructions to fill Form 1583 click here.

If you plan to receive items in your mailbox through the US Postal Service the law also requires us to keep originals on file, thus we can’t accept a faxed or e-mailed copy. In this case Form 1583 must contain the original signature and be stamped by a notary (or if a notary if not available by a government or bank officer (or attorney) with an official stamp). Two original copies of Form 1583 along with copies of two forms of identification will need to be submitted to us in order for us to activate all the features on the account.

We will also need a photocopy of the front and back of the credit card you used to register.

Acceptable forms of identification include: Passport, Government ID, Driver’s License, Recognized Corporate ID, Insurance Policies, etc. For a complete list see Form 1583 (download here)

Nevertheless, we may deactivate access to your Mail Manager online account and return mail to sender if we do not receive your form 1583 on time.

Should you want to cancel your account please e-mail us a cancellation request.

Please note that due to recent changes in the USPS website you may not be able to do the change of address online as you may get an error saying that the USPS will not forward individual's mail to a business. This is not the case with a CMRA (Commercial Mail Receiving Agency) but the USPS is still working in solving the issue. Please fill out the form in your post office to ensure proper forwarding.

We will need a form 1583 and copies of two identifications for each additional name you add to your account. A nominal fee applies.

Important: Because the law does not allow us to receive mail for a person that does not complete a form 1583, we will not accept any mail or package to your account that is addressed to a person not registered in your account.

By requesting a copy of the card from all of our customers we establish that the customer is indeed who he/she claims to be and that the credit card is in his/her possession.

In order to reduce any security concerns we encourage you to block the middle digits of your card number leaving the first 4 and last 4 digits visible,

USA2Me will always keep you information private and confidential. See our policy

You may also receive faxes at USA2Me common fax number (a fax fee will apply) and view it by login in to your Mailbox Manager. Since this is a common (public) fax only properly identified faxes will be delivered to your mailbox.You may view your assigned Fax number in the “Account Settings” section of the Mail Manager.

This feature is particularly useful if you are traveling in the United States and want to take your items home with you.

Please note that shipments to destinations outside of your plan's country will be billed at that country's default shipping rates (i.e. Bronze for international destinations, Priority/Expresss for USA destinations).

Important: Remember that you are responsible for all custom taxes and duties for all shipments. Please check with your local customs agency for any taxes or prohibited items.

Also, USA2Me reserves the right to either forward all mailbox contents without prior notice to the address on record or upgrade the account to higher plan if excessive amounts of mail or packages are held in the Mailbox or if a particular item has been held in the Mailbox for an unreasonable amount of time. In both cases, the customer will be responsible for all fees.

In addition, if you need to urgently review the contents of a letter or document you received in your mailbox, you may choose the “scan” option. With this option we will open the letter, scan it to an electronic file, and upload the file to your inbox for your review or email it to you. This is a very convenient feature that other mail forwarding companies do not offer.

Please note that due to government regulations we may not always be able to discard your unwanted item. In such case, you will be informed via e-mail. If your plan does not include this feature you may upgrade your account by contacting us.

We reserve the right to ship with the courier of our choice.

If due to physical size, or other constraints, or if it is not economical justifiable to consolidate your shipment, we will immediately notify you and provide you the most economical options for your particular shipment.

When you select this NO COST option, USA2Me will attempt to repackage your items and produce savings in shipment weight and cost. If savings are achieved, USA2Me will share those savings with you. We will credit a percentage (determined by your plan) of the savings into your account!
We also provide the option to request repacking at a flat fee per box and you will keep all the savings (if any).

Additionally we apply a minimum per item weight that depends on the type of item. This minimum is 0.05 lb for letters and postcards.

1) Use our Personal Shopper services. Send us the information on what to buy and where. We will buy it for you and charge your credit card for the cost of the item plus a nominal service fee.

2) You may try to get a Debit Card with your mailing address as the billing address.

3) Contact your credit card issuer and request that a secondary address be added to your card. Use your USA2Me address as your secondary address. Most credit card companies will allow this.

Also, USA2Me can not be responsible for any delays caused by customs difficulties. For more information contact your local customs office.

This value could be retail price, wholesale price, or any other value you feel is reasonable. Please note that our responsibility is simply to put the value you indicate in the customs form. You are the ultimate responsible for determining the value and USA2Me will not be responsible for any delays.

Please note that due to regulations in many countries, the value for insurance purposes may never be higher than the value for customs purposes.

-Hazardous Materials (these may include certain batteries)
-Weapons, Weapons Accesories/Parts/Replicas/Soft guns or Ammunitions
-Fresh Food and other Perishables
-Night Vision or Scopes
- Seeds, Plants and Fresh Flowers
-Beeds
-Coffee
-Frozen Items
-Tobacco
-Alcohol, Alcoholic Drinks
Combustible/Flammable Materials (paints, oils lighters, perfumes)
-Pressurized Alcohol and Sprays
-Animals
-Bullion
-Currency
-Drugs/Narcotics, Cannabis or its derivatives, Hemp or its derivatives, CBD, pills, Opioids, Capsules, Powders, or any item that we can't verify the contents.
-Human Remains
-Pornography
-Collectibles/Antiques/Rare items worth more than $499

We also reserve the right to not ship any item including unlabeled items, powdery substances,etc.

Please ensure that any items you ship are allowed into your country before you ship the item. USA2Me will not be responsible for items that are delayed, confiscated, or produce excessive duties due to customs regulations or customs difficulties.

You may also check the web sites of DHL, FEDEX, UPS and the USPS or check with your local customs office.

Please note that most carriers won't accept expensive jewelry for shipping or insurance.